Tropics Hotel - Ultra All Inclusive | Privacy Policy

The privacy and security of your personal data are very important to us, so we collect and manage your personal data with care and take measures to keep it safe. Below is the main information on the processing and collection of your personal data by Tropics Hotel in relation to your browsing of our websites and the use of our services.

This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information about you (hereinafter, the “User”, “you”), in conjunction with your access to and use of our booking system.

By reading this Privacy Policy, the user is hereby informed on how we collect, process and protect personal data furnished through the booking engine.

The User must carefully read this Privacy Policy, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether they wish to provide their personal data, or those of third parties, to Tropics Hotel.

When this notice mentions “booking system,” “booking engine,” “system,” “website,” “platform,” “app,” “webapp,” “services,” “online services,” it refers to all pages and functions under unless specified otherwise.

To give you the best experience, our websites uses cookies. By browsing our websites, using our services or by clicking on any element of our websites, you consent to their use and to our Terms & Conditions and Privacy Policy. You can manage your preferences on how to use our websites. We may change this policy from time to time without notice. You should check this policy frequently to ensure you are aware of the most recent version.

Who we are

When this notice mentions “we,” “us,” or “our”, “data controller,”, “controller,”, it refers to Tropics Hotel. Our website address is: and any of its sub-pages or sub-sites.

We use automatic translation from GTranslate. We apologize for any errors or inaccuracies of the translation. For the original, please check the English version, which is the legally valid one.

Data Controller

Tropics Hotel operates this booking system through a data processor, as explained below. For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, we are the Data Controller. There is a strict contractual framework between the data controller and the data processor for the protection of your personal information.

Data Processor

HotelRunner operates this booking system on behalf of Tropics Hotel and is committed to protecting the privacy of the users of this system. HotelRunner is:

“HotelRunner”: HOTELRUNNER, INC. 2035 Sunset Lake Road, Suite B-2, Delaware, DE, 19702, United States; [email protected].


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


A cookie is a small file that is stored in the visitor’s computer by the web browser while browsing a website such as and any of its sub-pages. Cookies allow our websites to function efficiently, provide is with statistical information, and improve your browsing experience by remembering your preferences (s.a. language and currency you set). Our websites uses various types of first-party (which we can control) and third-party cookies (provided and managed by third parties based on their own individual privacy policies and not under our control), s.a. Social Network Cookies, Navigation cookies, etc. You can manage your browser cookies in their dedicated sections (below are links to the main browsers’ settings):

Internet Explorer:

For information on the privacy policies of the main social medias, please visit:


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What personal data do we collect and why do we collect it

While you visit our site, or fill in any contact, subscription or offer forms, we’ll track:

  • Location, IP address and browser type: we’ll use this for purposes like language and currency automated suggestions;
  • Name, username, password and other optional account information, s.a. phone number: in order to take full advantage of our services, and use features like making a reservation, you will need to provide your contact details. We may use this information to: send you information about your reservations; respond to your requests, including refunds and complaints; comply with any legal obligations we have, such as calculating taxes; improve our offerings; send you marketing messages, if you choose to receive them; invite you to participate in promotions, giveaways, competitions, and other optional activities;
  • E-mail: you will have the option to subscribe to our newsletters. By signing up you agree to receive our deals and information, and to our Terms & Conditions and Privacy Policy. If you wish to opt out, click the Unsubscribe link at the bottom of our emails;

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

We will also store comments or reviews, if you choose to leave them.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.